Terms and Conditions
Last Updated : 15 April, 2026
Name : Softrik
Location : Bangladesh
Scope : This policy applies to all users of our services worldwide
1. Introduction and Acceptance
Welcome to Softrik. These Terms and Conditions ("Terms", "Agreement") govern your use of our services and constitute a legally binding agreement between you ("Client", "You") and Softrik ("We", "Us", "Our", "Company").
Services Covered:
- Web Design & Development
- UI/UX Design Services
- Software Design and Development
- Logo Design
- Graphic Design
- Digital Marketing Services
Acceptance of Terms: By engaging our services, placing an order, signing our service agreement, making a payment, or otherwise accepting our proposal, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions in their entirety.
Written Agreement: All projects are formalized through a written service agreement that incorporates these Terms and Conditions. The signed agreement, along with the project proposal and these Terms, constitute the complete contract between the parties. In case of any conflict, the signed service agreement takes precedence.
Language: These Terms are provided in English. By accepting these Terms, you confirm that you understand English sufficiently to comprehend your rights and obligations. A Bengali translation can be provided upon request for local clients.
2. Definitions
"Client" or "You" refers to the individual, company, or organization engaging Softrik's services.
"Project" refers to the specific work or deliverables outlined in the signed service agreement and proposal.
"Deliverables" means the final work products specified in the project agreement, including but not limited to websites, designs, logos, graphics, software, marketing materials, and reports.
"Business Days" means Saturday through Thursday (Bangladesh working days), excluding Friday and public holidays in Bangladesh.
"Completion" means when all deliverables have been provided to the Client and all contracted milestones have been achieved.
"Revision" means modifications to deliverables as specified in the project agreement.
3. Service Agreement and Project Scope
3.1 Project Proposal
Every project begins with a detailed proposal outlining:
- Scope of work and deliverables
- Timeline and milestones
- Payment terms and total project cost
- Number of revision rounds included
- Technical specifications (where applicable)
- Responsibilities of both parties
3.2 Formal Agreement
Upon acceptance of the proposal, both parties must sign a formal service agreement that:
- Incorporates these Terms and Conditions
- Specifies the exact deliverables and timeline
- Details payment schedule and amounts
- Defines project-specific terms and conditions
- Includes the refund and cancellation policy
- Outlines acceptance criteria for deliverables
3.3 Scope Changes
Any changes to the project scope after the agreement is signed must be:
- Requested in writing via email
- Assessed for impact on timeline and cost
- Formalized through a signed change order or amendment
- Paid for separately if additional costs are incurred
Scope changes may result in timeline extensions and additional fees. We reserve the right to decline scope changes that significantly alter the original project requirements.
4. Payment Terms
4.1 Currency and Pricing
- Bangladesh Clients: Pricing in Bangladesh Taka (BDT)
- International Clients: Pricing in USD, EUR, or other agreed currency
All prices exclude applicable taxes unless otherwise stated. VAT, GST, or other taxes will be added as required by law.
4.2 Payment Schedule
For Projects Under BDT 50,000 (or USD 500 equivalent):
- 50% upfront payment before project start
- 50% upon project completion and before final delivery
For Projects Over BDT 50,000 (or USD 500 equivalent):
- 40% upfront payment before project start
- 30% at 50% project completion milestone
- 30% upon project completion and before final delivery
For Ongoing Services (Monthly Digital Marketing, Maintenance):
- Payment due on the 1st of each month
- Services continue upon receipt of monthly payment
- 7-day grace period, after which services may be suspended
4.3 Payment Methods
Bangladesh Clients:
- Bank Transfer (Local Bangladesh Banks)
- Mobile Financial Services (bKash, Nagad, Rocket)
- Cash (for local clients by appointment)
- Credit/Debit Card via SSL Commerz
- Online Payment Gateways
4.3 Payment Methods
International Clients:
- International Bank Transfer/Wire (Recomamded)
- Skrill
- Wise (TransferWise)
- Cryptocurrency (Bitcoin, USDT) – where applicable
4.4 Late Payments
- Payment is due within 5 business days of invoice date unless otherwise agreed
- Late payments (beyond 7 days) incur a 2% monthly interest charge
- Projects may be suspended if payment is not received within 14 days
- We reserve the right to withhold deliverables until full payment is received
- Legal action may be taken for payments overdue by more than 30 days
4.5 Payment Receipt
- Payment confirmation will be sent via email within 24 hours
- Official invoice/receipt will be provided for all payments
- Clients are responsible for retaining payment records
5. Refund and Cancellation Policy
IMPORTANT: This refund policy applies to all clients (both Bangladesh and International) and is incorporated into every signed service agreement.
5.1 Cancellation Before Project Start
Eligibility: If the Client cancels the project BEFORE the Project Start Date (i.e., before we begin active work):
- Cancellation Fee: 5% of the total project cost
- Refund Amount: 95% of the amount paid
- Processing Time: Refund will be processed within 4-5 business days from cancellation request
- Refund Method: Same payment method used for the original payment (or bank transfer if original method is unavailable)
What Constitutes "Before Project Start":
- No design work has been initiated
- No development work has commenced
- No content creation has begun
- No marketing campaigns have been launched
- No domain/hosting has been purchased on client’s behalf
- Only proposal and planning discussions have occurred
Cancellation Procedure:
- Send written cancellation request to info@softrik.com
- State reason for cancellation (optional but appreciated)
- Provide refund payment details (if different from original payment method)
- Sign cancellation acknowledgment form
- Receive refund within 4-5 business days
5.2 Cancellation After Project Start
No Refund Policy: If the Client cancels the project AFTER the Project Start Date (i.e., after we have begun active work):
Terms:
- NO REFUND will be applicable
- All payments made up to the cancellation date are non-refundable
- Client will be responsible for any outstanding payments as per the payment schedule
- Any completed work up to the cancellation point will be delivered to the Client
- Client will receive work-in-progress files and deliverables created up to cancellation
What Constitutes "After Project Start":
- Any design concepts have been created
- Development work has commenced (coding, programming, setup)
- Content has been created or curated
- Marketing campaigns have been launched or prepared
- Third-party services have been purchased (domains, hosting, stock images, fonts)
- Time has been invested in project execution
- Resources have been allocated to the project
Rationale: Once work begins, we invest significant time, resources, and expertise into your project. Our team's time and creative work cannot be returned, hence no refund is provided after project commencement.
5.3 Cancellation After 50-60% Project Completion
Full Payment Requirement: If the Client cancels the project after 50-60% completion:
Terms:
- Full project payment is required (100% of agreed project cost)
- Client must pay any outstanding balance immediately
- All milestone payments already made are non-refundable
- Final deliverables and work-in-progress will be provided upon full payment
If Client Refuses Payment: If the Client denies or refuses to pay the full amount after 50-60% completion:
Actions We Will Take:
- Formal Notice: Written notice demanding payment within 7 business days.
- Legal Action: Initiate legal proceedings to recover the full amount plus:
- Legal fees and court costs
- Interest on the unpaid amount at 5% per month
- Any additional damages incurred
- Collection Agency: Engage third-party collection services (if applicable).
- Credit Reporting: Report to credit bureaus (where applicable by jurisdiction).
- Intellectual Property Retention: Retain all rights to work created until full payment is received.
Legal Jurisdiction:
- Bangladesh Clients: Subject to jurisdiction of courts in Dhaka, Bangladesh
- International Clients: As specified in the signed service agreement, with Bangladesh law as default
What Constitutes "50-60% Completion":
- At least half of the agreed deliverables have been created
- Significant milestones have been achieved
- Substantial time and resources have been invested
- Project is past the midpoint of the agreed timeline
- Client has approved previous milestones/deliverables
5.4 Non-Refundable Items
The following are NON-REFUNDABLE under all circumstances:
- Third-party costs (domains, hosting, premium plugins, stock images, fonts, licenses)
- Advertising spend (Google Ads, Facebook Ads, etc.)
- Consultation fees
- Setup fees
- Rush fees or expedited service charges
- Monthly retainer fees for ongoing services
- Completed and approved milestone deliverables
5.5 Refund Processing
Processing Time:
- Refunds are processed within 4-5 business days after approval
- Actual receipt time depends on payment method and financial institution
- Bank transfers: 5-7 business days
- Mobile financial services: 1-3 business days
- PayPal/Stripe: 5-10 business days
- International wire: 7-14 business days
Refund Method:
- Refunds will be issued using the original payment method
- If original method is unavailable, bank transfer will be used
- Client must provide valid bank account details
- Processing fees (if any) will be deducted from the refund amount
Currency:
- Refunds in the same currency as original payment
- Currency conversion rates may vary for international transactions
- Any currency conversion fees are borne by the Client
5.6 Disputes and Exceptions
Dispute Resolution: If there is a disagreement about whether the project has "started" or the percentage of completion:
- Both parties will review the project documentation and communication history
- A neutral assessment will be conducted based on deliverables and work logs
- If agreement cannot be reached, dispute resolution procedures in Section 16 apply
Exceptional Circumstances: Refunds outside this policy may be considered only in the following exceptional circumstances:
- Proven fraud or misrepresentation by Softrik
- Failure to deliver any work within 3x the agreed timeline without valid reason
- Fundamental breach of contract by Softrik
All exceptional refund requests must be submitted in writing with supporting evidence.